Hallmark is committed to the quality and safety of its products. When a voluntary safety recall is announced, we work closely in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and we strongly encourage our customers to participate.
Currently Active Recalls
11/14/24: Hallmark Recalls Cad Bane Christmas Tree Ornament Due to Risk of Mold Exposure
- Reason for Recall: The brown paint on the exterior of the recalled Christmas tree ornaments did not fully dry before packaging, causing mold to grow on the exterior surface of the ornament, posing risk of respiratory issues to consumers due to mold exposure.
- Take Action: Consumers should immediately stop using the recalled ornament and return it to their Hallmark Gold Crown store for a full refund. Do not open the ornament box. No purchase receipt is required to receive the refund.
- If you purchased the unit online, cannot return it to a Hallmark Gold Crown store, or have other questions, please call us at at (800) 425-5627 or chat with us at https://care.hallmark.com/s/contactsupport to obtain a postage-paid return label.